Assistant Concept Manager (Qatar)Assistant Concept Manager.(Qatar)
--ANKER Innovation Shop Dubai--
Assistant Concept Manager helps supervise a store staff and operations in Qatar, work with the store manager to delegate tasks to store employees, set sales and other operational goals, implement company initiatives from upper management, collaborate with the store manager and teams to provide a welcoming, positive and efficient experience to customers.
Duties and Responsibilities:
- Supervise and train staff.
- Review staff performance and offer constructive feedback.
- Collaborate with team leads on setting and achieving team-specific goals.
- Organize sales and product demonstrations.
- Interact with customers and resolve complaints.
- Carrying out any tasks entrusted by the direct manager in a manner that does not conflict with the interests of the Company.
- Strong communication and interpersonal skills to effectively lead staff, help customers and work with upper management.
- Great customer service skills, including patience and active listening to ensure customers feel heard and helped.
- Presentation skills and knowledge of best visual and marketing display practices.
- Good time management skills.
- Conflict management skills to resolve customers' issues.